How to refresh full name in Confluence when working with Crowd?

I am currently facing a problem. We created a new user in Crowd with a spelling error in the full name. The user worked successful in Confluence and would like his full name to be corrected.

However, in Confluence I cannot change the full name - maybe this is because the users are configured in Crowd.

So I changed the full name in Crowd, but I do NOT see the changed name in Confluence.

Any guess?


3 answers

1 accepted

0 votes
Accepted answer

Hi Frank,

Some more information about external user management in Confluence 3.0.2 can be found here :

Best regards,


Thanks for the link to the documentation. However, I am not able to find the information how to update the Full Name in Confluence if user administration is done by Crowd.

User was created with a typo in the Full Name, after correction in Crowd the Full Name in Confluence is not updated and I am not able to update the Full Name within Confluence.

Any idea?


Can the user edit his name in the profile page?

I can't realy test anything because I don't have such an old confluence running.

Best regards,


Thanks for the quick response. Neither the user himself nor the administrator is able to edit the full name.

SORRY - but I haven't found that user was defined in two different Crowd directories and only one of the two entries was changed.

BIG EXCUSE to waste for wasting your time.

So, I have learnt first to clarify if my admin colleagues are telling me the complete truth ;-)

Hi Frank

You need to resync your user directory in Confluence to see the changes you made in Crowd.

You can do this manualy or wait untill it happens automatically.

More information can be found here :

Best regards,


Thanks Peter. My fault, I forgot to mention that we are still using Confluence 3.0.2 (yes, we are going to upgrade this year, but still running this old version).

Any hint about running this sync, because I ahven't found the 'User Directories' screen?


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

463 views 2 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you