Can't login into crowd after a fresh install

After evaluating crowd and other Atlassian stuff in a testing environment, I've decided to buy the starter licence to start trough with all. But I'm running into some trouble with installing to the production.

After installing crowd (Oracle JDK 7u10, Debian Squeeze, MySQL 5.1) and running trough the setup wizard I can't login into crowd with the admin user, provided in the setup wizard. Everytime I provide the correct credentials the loginform is reloaded and no info is shown. If i provide incorrect credentials I've got a "Invalid login." message. So, what I'm doing wrong?

As additional info, i call the setup wizard from remote pc, with FQDN like http://mydomain.com:8095/crowd and this also set as base URL in the setup wizard.

3 answers

1 accepted

Hi Patrik,

I've occassionally seen issues similar to this caused by browser caches, so I'd advise you either try clearing the browser caches or try logging in with a different browser. If this doesn't resolve the issue then try resetting the admin password through the database by following the instructions in this document: https://confluence.atlassian.com/display/CROWDKB/Restoring+Passwords+To+Recover+Admin+User+Rights

If neither of these solutions works for you then please open a ticket with Support in the Crowd project and one of our engineers will assist you investigating the cause of the issue.

All the best,
John

Thank you, you're my hero. Damn cookies.

Thankssss John, you are the man! I was about to reinstall... fu$%&#* cookies!

0 votes

Hi Patrik,

To restrieve your admin password, please see https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

Hope its help.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,007 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot