Adding customers to Jira

[Michael Abbe]

I created a directory in crowd that pulls in all of our AD user accounts and any groups named jira-*. I added the jira-customers group the Service Desk Customers role in Jira. However, I still can not login to the portal with these customer accounts. I have seen "Service Desk Customer - Portal" referenced in the documentation, but I can't seem to find where to add customers to it. 

 What am I missing?

[Bruno Vincent · Accepted solution]

Hi @Michael Abbe

It may be a silly question but did you allow any group to authenticate in the 'Directories & groups' tab of your Jira application in Crowd's console?

[Michael Abbe]

@Bruno Vincent, That's what it was! I had my other Jira groups added, but did not go back and add jira-customers. Thanks so much.

[KellyW]

Hi Michael,

Just to clarify, you have added the Crowd directory to JIRA as user directory. Users are synchronised into JIRA (users can be searched from JIRA Administration >> User management >> Users), grouped under local group named 'jira-customer' and this group is added to the JSD project role 'SERVICE DESK CUSTOMERS'.

If so, what's the error logged in to the logs corresponding to the login failure.

Regards,
Kelly
 

[Michael Abbe]

Yes, the crowd directory has been added to JIRA and the users show up in the users list, are in a group named 'jira-customers' and it is added to the JSD project role 'service desk customers' in my test project.

catalina log "28-Apr-2018 09:38:14.348 WARNING [https-jsse-nio-443-exec-13] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jiraservername/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected."