Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Adding customers to Jira

I created a directory in crowd that pulls in all of our AD user accounts and any groups named jira-*. I added the jira-customers group the Service Desk Customers role in Jira. However, I still can not login to the portal with these customer accounts. I have seen "Service Desk Customer - Portal" referenced in the documentation, but I can't seem to find where to add customers to it. 

 What am I missing?

2 answers

1 accepted

1 vote
Answer accepted
Bruno Vincent Community Leader Apr 28, 2018

Hi @Michael Abbe

It may be a silly question but did you allow any group to authenticate in the 'Directories & groups' tab of your Jira application in Crowd's console?

@Bruno Vincent, That's what it was! I had my other Jira groups added, but did not go back and add jira-customers. Thanks so much.

0 votes
KellyW Atlassian Team Apr 28, 2018

Hi Michael,

 

Just to clarify, you have added the Crowd directory to JIRA as user directory. Users are synchronised into JIRA (users can be searched from JIRA Administration >> User management >> Users), grouped under local group named 'jira-customer' and this group is added to the JSD project role 'SERVICE DESK CUSTOMERS'.

 

If so, what's the error logged in to the logs corresponding to the login failure.

 

Regards,
Kelly
 

Yes, the crowd directory has been added to JIRA and the users show up in the users list, are in a group named 'jira-customers' and it is added to the JSD project role 'service desk customers' in my test project.

catalina log "28-Apr-2018 09:38:14.348 WARNING [https-jsse-nio-443-exec-13] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jiraservername/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected."

 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

328 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you