what the user limit of my account?

[Élida Borsato]

I would like to know what is limit number the users of my account?

We need more users and I would like to know what kind package is our.

[Nic Brough _Adaptavist_ · Accepted solution]

The system information page should tell you, as should the user maintenance stuff, and your my.Atlassian account too.

[Élida Borsato]

ok, where is this page?

[Nic Brough _Adaptavist_]

Two of them are under admin

Admin -> system info, and Admin -> user management

The third one should be pretty much on the first page of your my.Atlassian account (I've not got a Cloud install at the moment, so I'm not familiar with the current details)

[Prabhakaran Jayaraman Masani]

Please visit the url https://my.atlassian.com/product using your Atlassian credentials, it should display all your Atlassian products listed along with the type of license. 

[Élida Borsato]

I think didn't express correctely. I need to know how many users my account can to have. Exemple: today we have nine users actives, how many users more I can to include?

[Nic Brough _Adaptavist_]

Look at the licence information as above.

Subtract 9 from the maximum limit you find.  That's how many more you can add.

[HongNgan]

Does it include inactive user?

[Nic Brough _Adaptavist_]

By definition, users you have flagged as inactive do not count towards your licence limit.

[Élida Borsato]

Admin -> system info, and Admin -> user management

No have information limit max users, or I'm not know to search.

[Nic Brough _Adaptavist_]

When I go to user management and get the list of users, it tells me I'm using X of Y.

[Élida Borsato]

No appear exatament this form, but I found. How can I purchase more 10 users?

[Nic Brough _Adaptavist_]

Go to your my.Atlassian account, find the licence and there's an option to increase numbers there.

[Nic Brough _Adaptavist_]

That's not the account you use for managing your server then.  You'll need to use the account that owns the licences you have.

[Élida Borsato]

The account that managing server is of user inative in JIRA. How can I update this account? "nogueira.bruno@goldsystem.net"

[Nic Brough _Adaptavist_]

If they're no longer with you, there's not a lot you can do unless you can get access to their email account.  If that's not possible, then you'll need to contact Atlassian support to get your account added ans an owner of the system.  Https://support.atlassian.com will help you with that.

[Élida Borsato]

ok, tks.