users cannot log into confluence

[support]

We set up jira and confluence with reverse proxies to enable ssl.

our jira base url is https://jira.failiem.lv and confluence -> https://confluence.failiem.lv.

Users cannot log into confluence with their jira account and the error that keeps popping up at the confluence server side is "com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://jira.failiem.lv/rest/usermanagement/1/user"

How can i fix this?

[AnnWorley]

@support Please edit the Jira user directory within Confluence to change the Jira URL. It is at Confluence Admin>User Directories.

Please see: Connecting to Crowd or Jira for User Management

[cmac]

Have you attempted to relink JIRA / Confluence

Here's an additional checklist to help you diagnose the issue. 

Handy Troubleshooting Reference Guide

[AnnWorley]

Hi Chris, Application links do not help link Jira User server to a Confluence User Directory.

[Suren Raj]

Hi, There.

It looks like Confluence is configured to get authentication details from JIRA Server. Though, as the following error suggests, JIRA is not connected properly with Confluence.

In order to fix this issue, we will first have to ensure that Confluence can successfully use JIRA as a user directory.

Right now, it looks like JIRA is not accessible through the URL specified in Confluence, which is

http://jira.failiem.lv

Please ensure this is correct location for JIRA (This should be the base URL of JIRA)

Following is a brief description of how you can configure JIRA as a user directory in Confluence.

• Connecting to Crowd or JIRA for User Management

Kind Regard
Suren Raj 

[support]

The base url was "http://jira.failiem.lv" when confluence was being set up but now it should be "https://jira.failiem.lv". Where can i change the URL in confluence?

[cmac]

Have you attempted to relink JIRA / Confluence

Here's an additional checklist to help you diagnose the issue. 

Handy Troubleshooting Reference Guide