how to re-enroll managed account?

Andrus Leevik
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January 10, 2025

We did change account email in our local directory and it ended with secondary account in Atlassian Cloud. Secondary account (with correct address) is not flagged as managed and can't derive privileges via managed groups and first one can't be used any more as email has changed.


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Andrus Leevik
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January 12, 2025

Hi @Trudy Claspill  no, domain part of address remained intact

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Trudy Claspill
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January 10, 2025

Hello @Andrus Leevik 

Welcome to the Atlassian community.

When you changed the email address, did you change the domain portion of the email address? If so, is that still a domain that you have claimed?

Or are you claiming a subset of accounts from that domain?

Trudy Claspill
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January 12, 2025

Did you claim the entire domain, or did you claim a sunset of emails in that domain?

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