how to install and use confluence pandoc connect?

This add-on showed promise, especially considering some 'image size exceeded xxx' exceptions we saw getting thrown when importing docx files using the native 'Import Word Document' functionality (we've since filed a support ticket on that issue, awaiting resolution) .

After installation of the pandoc connect add-on , and our first attempts to use, we immediately received 'A web handler threw an exception. Details: Couldn't get the username from the application' message.

We later noticed on the plug-in manager that our 'access token' was not set, but attempts to generate a new access token from the plug-in manager, and the marketplace page, failed (this link couldnt be found )

Does anyone know how to get this add-on up and running properly? It shows a lot of promise. Eager to update my review if anyone can help us get this working

1 answer

Hi @Cheo Alvarez,

Just letting you know I've seen this and I don't have time immediately but I will look into it as soon as I can. I'm the maintainer of Confluence Pandoc Connect smile

As a preliminary note, the link you've included actually shouldn't be accessible to you, since that's the private listing page for the add-on that is only available to the add-on's developers. Have you tried uninstalling and reinstalling the add-on?

Hi @Avi Knoll , many thanks for the prompt reply. I just tried the uninstall/reinstall with the same outcome unfortunately, happy to help however how I can whenever you get a chance. 

Great, thanks! Just knowing the date and time that you've tried the operation will help me search for the cause smile

Just attempted it one more time,

timestamp 2016-Feb-03 5:27pm CST

Thank you!

Hi again @Cheo Alvarez,

I'm having trouble replicating your issue. Do you have the same problem with other users, or with different documents, please?

If only certain users fail, any difference in the permissions of the user may be responsible. If only certain documents fail, an example of one that fails would help me diagnose the issue.

Thanks smile

Hi Avi,

I am the admin of our cloud instance. We've had trouble with other users as well so the add-on has been disabled for the time being.  I just tried a few more docx with the same result so I will disable the add-on again

I'm happy to share the document of interest if you can provide me an email address to send it to



Hi Avi,

One thing I just stumbled across when checking permissions, it looks like the pandoc connect plugin manages its own permissions? And by default came with restrictions on adding/deleting pages? Maybe this is the issue?

confluence pan-doc permissions.PNG

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

848 views 41 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you