Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage does not load

Adding diagram does not currently work in Confluence cloud.


1. Hit 'Create' > 'Blank Page'.

2. Hit '+' > 'View More' > 'Visuals & Images' > ' Diagram'

EXPECTED RESULT: loads and I am able to create some nice looking and explanatory diagrams.


Never-ending logo.


3 answers

I am also facing the same issue. The diagram created in is not loaded after publishing but able to see the created diagram in edit mode. 


Update while trying to edit the diagram it says. "Read error: Error while loading the file"

Have you checked the steps mentioned in this thread?

Yes I checked the above steps and do not have ad blocker installed. Also the link does open for me also.

Go to you should get a support chat open bottom right, link the operator to this question

thanks. Will do.

Have you maybe got an ad-blocker installed that is blocking, where the app is loaded from?

I most definitely have no ad ablockers, especially in Edge browser.

Update: tried to run in Edge and Chrome.

Yes. I am using it as a fallback right now saving to GDrive and importing exported pngs to Confluence.

You can submit more details to Also, the embed macro has an option to embed Google Drive stored files.


I'm also facing this problem. It is loading...loading...loading. Please see screenshot below:



could you clear cache and temporarily disable all browser extensions? If this doesn't help, check if it is loading in another browser and Incognito mode and tell me the results please.

I use Win 10 Pro and Chrome Version 80.0.3987.132 (Official Build) (64-bit) and I am not able to reproduce this issue so we should try to figure it out together what is happening at your place. 


Marija support

Hi, I tried clearing cache and cookies and same thing (no Tried opening in Internet explorer 11, this time IE blocked the page due to its Windows Data Execution Prevention saying DEP stopped as it detected an add -on tyring to use system memory incorrectly. 

There is no add-on in IE as I use only chrome and never added any extension or add on in IE.  Chrome version is 80.0.3987.132 (Official Build) (64-bit). OS is WIndows 10 Enterprise. 

If you navigate directly to, what do you see?

It opens correctly and I am able to create new diagrams. 

What version do you see under Help > About when is opened?

Also, it would be great if you could send us a print screen of a browser console when you try to load Are there any errors?


Version is 12.8.4 when I open the link

below is the console when i try to open a page with Draw IO diagram. Now i get the message "Diagram not found" where the diagram is instead of "Error 0"

Confluence Draw io.PNG

To confirm the source of "Diagram not found" error, please check the page attachments list (the ... menu then Attachments) and confirm that there is no "Untitled Diagram.drawio" attachment there.

If indeed the diagram is not found, then, this diagram points to another page that you don't have permission to view. Check that by checking the page storage format (the ... menu then "View Storage Format"). Look for macro and check the pageId parameter in there.

Feel free to share Attachments list and page storage format with us to check them for you. You can also open a support ticket if these info cannot be shared publicly. 

I see the diagram is present with a name but still get Diagram not foud. I am not able to see the View Storage format option. But when i click on the view source option under menu. It opens a new popup window and there i can see the draw io diageram.  

I tried uninstalling chrome and reinstalling the same. Still the same issue.  

Can you please try to download the diagram file from the page attachments. Based on the console screenshot, we got an error when tried to fetch the diagram.


If you cannot download the attachment, then the file is corrupted 

Much appreciate the help. I am able to download the file when i try to open the same in chome, It shows an XML file with root tag as mxfile and is a proper xml file. Same is the case when opening in internet explorer. 

Some other observations. 

When tyring to edit the page I am able to see the diagram. When trying to edit the diagram it shows the following attached error.Confluence Draw io 1.PNG

If you are using the old Confluence Page Editor, then the diagrams shown are images (it loads the png file of the same diagram)

Can you please try to open the following URL in your browser (After replacing the PAGE_ID and DIAGRAM_NAME placeholders)


This is the URL we call to fetch a diagram

Same .. opens up a the XML file correctly. 

Is this only affects one diagram only?

Does new diagrams work correctly?

This is with all the diagrams and in different pages. 

Please file a ticket at so we can arrange a video call to look ourselves.

Sorry for taking a long time to reply. The issue is resolved by COVID-19. For the past 2-3 weeks i have been working from home and the issue does not happen. 

Everything is working fine on the open internet. However the moment I use VPN to access confluence through the company network the issue comes back again. 

Hence believe that there is some kind of traffic that is being blocked by company firewall. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,583 views 7 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you