/decision element not working

[Stuart Mackenzie]

As detailed here -> https://support.atlassian.com/confluence-cloud/docs/insert-elements-into-a-page/#:~:text=Decision,the%20slash%20command.

I am trying to add a decision to my meeting notes by using the /decision element. However, this does not work. 

[Barbara Szczesniak]

@Stuart Mackenzie Welcome to the Atlassian Community!

What do you mean by "does not work?"

• When you type /decision, does the list of possible macros appear?
• If the list appears, what happens when you press Enter when the Decision macro is highlighted or you select the macro in the list with your mouse? 
• Have you tried using the insert elements button on the editor toolbar (+ v) to search for and select the Decision macro? Does this work?

[Stuart Mackenzie]

When I type /decision, no macros appear. When I look through the insert element button I also can not see any decision macro.

[Barbara Szczesniak]

When you just type the /, does a list of macros appear? For example, when I type a slash on my page, I see the list on the left below; when I then type de, I see the list on the right:

When I search in the Insert Element list, I see:

[Stuart Mackenzie]

I do not see anything pop up when I type /

[Barbara Szczesniak]

OK, so this means it's not specifically the Decision macro, but all macros.

The only related question I found in a quick search is this one: https://community.atlassian.com/t5/Confluence-questions/Macro-Pop-Up-screen-dont-appear-open/qaq-p/1262251. It is from a user with the server version, rather than cloud, but it turned out to be because of a third-party app. If this is a recent occurrence, you might want to consider any apps recently added to your system.

If you are not on the free plan, you can also contact Atlassian Support for assistance: https://support.atlassian.com/contact