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Patrick Talloen Aug 12, 2015

Failed to install Confluence Diagramming by Creately (free trail), got error: An error occurred while installing the add-on. Refer to the logs for more information.

4 answers

2 votes
Eduardo Mallmann Atlassian Team Aug 12, 2015

Hello Patrick,

Can you please check the logs under <confluence-home-directory>/logs? The file is called atlassian-confluence.log

In case you are not sure where the <confluence-home-directory> is located, please refer to this documentation:


This should tell us more about the error so we can try to help you.



1 vote
Nic Brough [Adaptavist] Community Leader Aug 12, 2015

Ok, what does the log say?

1 vote
lavitz slambert Aug 13, 2015

Can you also check your base URL?

If the Base URL you have is different from the one you are using to access your Confluence then the add on will indeed fail to be installed.

If the base URL is also correct then let us know your JAVA and Confluence version.

information Don't forget about the atlassian-confluence.log file smile.

Thanks and Regards,

Lavitz - the guy that uses Confluence on Windows as a Hobby!
1 vote
Patrick Talloen Aug 13, 2015

Problem solved, some parameters in mySql were not properly configured.

Rodrigo Adami Atlassian Team Aug 15, 2015

Thanks Patrick. Please feel free to mark this question as resolved. Cheers, Rodrigo

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