confluence setup wizard stop is step 4, not possible to move further

[johan andersson]

during installation and setup wizard has stoped do not know how to move forward

[William Zanchet [Atlassian] · Accepted solution]

Hi Johan,

I wrote a KB for this problem as you can see here: https://confluence.atlassian.com/display/CONFKB/Unable+to+Set+Up+the+User+Management+During+the+Installation

This will definitely help you.

Cheers,

WZ

[Alyson Reis [Atlassian]]

Hi Johan,

In which step the setup wizard stopped responding? Can you see something relevant in the logs (<confluence-home>/logs/atlassian-confluence.log)?

For now, if you don't find anything useful in the logs, I suggest that you simply restart the installation process again by deleting the content from the Home folder and restarting Confluence.

Hope it helps.

Cheers.

[johan andersson]

Thanks for the information.

it stops afterperforming step 4 , load users and usergroups from JIRA, after that the next button dosent work. i have done three complete reinstall always stoping on this. the log did not say me anything