confluence setup wizard stop is step 4, not possible to move further

during installation and setup wizard has stoped do not know how to move forward

2 answers

1 accepted

Hi Johan,

I wrote a KB for this problem as you can see here:

This will definitely help you.



Hi Johan,

In which step the setup wizard stopped responding? Can you see something relevant in the logs (<confluence-home>/logs/atlassian-confluence.log)?

For now, if you don't find anything useful in the logs, I suggest that you simply restart the installation process again by deleting the content from the Home folder and restarting Confluence.

Hope it helps.


Thanks for the information.

it stops afterperforming step 4 , load users and usergroups from JIRA, after that the next button dosent work. i have done three complete reinstall always stoping on this. the log did not say me anything

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,081 views 17 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you