confluence comment added to the wrong page

[Mick Davidson]

Afternoon,

On Friday a client tried adding a comment to a page but got the following error msg:

Error loading the Editor template: 404 Not Found.

When he re-tried it, the editor loaded and he was able to add his comment.

However the comment was then added to a page a few sub-pages down the hierachy from the Home page. His origicall starting point was much deeper than that. So the msg was not only on a different page, it was a long way from it.

Can you think of why this might have happened?

Cheers,

[LuizA · Accepted solution]

Mick, It will be hard to consider this as an issue since it happened only once and it's not reproduceable. I'd suggest raising a support ticket with your current logs in case this happens again.

[Rodrigo Girardi Adami]

Hello Mick,

I've never seen this behavior before. Can you confirm if that's the first time you experienced this issue? Also, are you running Confluence behind a proxy or some kind of URL rewrite rule? If not, you can consider raising a support ticket in case this behavior happens again.

[Mick Davidson]

Rodrigo,

It's definitley the first time anyone's reported it to me. Also, the user hasn't been able to reproduce the problems and nor have I. He was using IE9 behind a firewall.

Our wiki is hosted by a 3rd party, not Atlassian. We don't re-write URLs as far as I'm aware, how could I find out about that? It's no problem to raise a support ticket.

Cheers.

[Mick Davidson]

Sorry, he was running IE 7, I don't know if that makes any difference.