Based on the screenshots it seems that this confluence is a bit old. May I know if you are running an older version that 3.5? There was a bug that caused a similar behavior when the LDAP was offline and the permission breaks in this situation: https://jira.atlassian.com/browse/CONF-18375
It was solved in 3.5.
If you are running a newer version of Confluence, may I ask if the LDAP server is online as well and you can sync with the server successfully?
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