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cannot delete a group via the admin console

I am taking over an Atlassian site and cleaning up a few permissions groups.  For some reason, when I try to delete a group, I get the attached error (~"uh oh, something went wrong, please try again later").

This is happening with at least two groups, at least one of which I have confirmed has no users and is not being referenced by any products permissions settings.

What else can I try?

2022-12-23 10_39_33-Administration and 6 more pages - Work - Microsoft​ Edge.png

3 answers

1 accepted

0 votes
Answer accepted

Hi @Mathew Imregi ,

didi u check that group has not been referenced on confluence global permissions? Btw,my suggestion is to raise a ticket to Atlassian https://support.atlassian.com/contact/#/

Fabio

This was it!  It was being referenced in global permissions.  Thanks =)

you're welcome @Mathew Imregi  ;)

0 votes
Andy Gladstone Community Leader Dec 26, 2022

@Mathew Imregi your group currently lists you as a member. Have you tried removing yourself and then deleting the group? I have never deleted groups with active members, and perhaps that is what is preventing you from being able to complete the process.

This did not work =(

0 votes
Benjamin Community Leader Dec 23, 2022

HI @Mathew Imregi ,

 

Should have been able to delete it from the group page. Would recommend raising a ticket with Atlassian support to look into logs or any back end issues with your cloud instance.

 

-Ben 

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