can not reach my conflunce account

M_Bugrahan Ceran
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 25, 2024

I can not reach my account that I shared the link below. There are a lot of important notes for me. Could you please help me?


https://bugrahan-ceran.atlassian.net/wiki/spaces/BCJOURNEY/pages/14254081/

Thanks,

Bugrahan

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 26, 2024

Hello @M_Bugrahan Ceran 

Welcome to the Atlassian community.

When was the last time you were able to access it?

What happens now when you try to access it?

Do you have a Free subscription or a Paid subscription?

If you have a Free subscription have you accessed it sometime before this in the past 120 days? Free subscriptions that are not accessed for 120 days are deactivated, as documented here:

What happens to Free plan products if they're inactive for too long? 

Inactive Free products will be deactivated 

 

If your subscription has been deactivated, the data is retained for a short period of time after that so that you can re-activate the subscription. The time periods are explained here:

Data retention period 

There is also a link there to information about how to reactivate a subscription that is still within the retention period.

 

If the retention period has expired, then your data is gone and cannot be recovered.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

Atlassian Community Events