adminstrator for confluence

What is your phone number so I can talk to someone to help me understand my account?  I don't seem to be the administrator and I am the owner of my company and I pay the monthly fees.

 

4 answers

2 votes

Atlassian only do telephone support for the top-most level of support contracts.

For Cloud, you'll need to raise it at https://support.atlassian.com

However, there are a couple of layers to this we, as end users, can talk you through too. 

Your Atlassian account is the one you use to buy the software.  Hopefully, whoever did this will have named you as either a billing or technical contact, possibly both.  If you don't have that access, then you definitely need to go to support for help, to get you added.

Your Confluence Cloud account is separate (although it may well be the same credentials).  That lets you get into it as a user - are you and admin there?

After struggling with this message board for 2months, I had a very amazing experience submitting a trouble ticket at the https://support.atlassian.com 

You will need to create an id at https://id.atlassian.com first.

0 vote

Struggling?  You know this is an end-user site for help, not support?

+1 for Nic - this is a community forum where users give their time freely to help others who need information or help troubleshooting a problem.  There are rarely any Atlassian staff answering questions that are posted here.

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