adminstrator for confluence

What is your phone number so I can talk to someone to help me understand my account?  I don't seem to be the administrator and I am the owner of my company and I pay the monthly fees.


4 answers

2 votes

Atlassian only do telephone support for the top-most level of support contracts.

For Cloud, you'll need to raise it at

However, there are a couple of layers to this we, as end users, can talk you through too. 

Your Atlassian account is the one you use to buy the software.  Hopefully, whoever did this will have named you as either a billing or technical contact, possibly both.  If you don't have that access, then you definitely need to go to support for help, to get you added.

Your Confluence Cloud account is separate (although it may well be the same credentials).  That lets you get into it as a user - are you and admin there?

After struggling with this message board for 2months, I had a very amazing experience submitting a trouble ticket at the 

You will need to create an id at first.

0 votes

Struggling?  You know this is an end-user site for help, not support?

+1 for Nic - this is a community forum where users give their time freely to help others who need information or help troubleshooting a problem.  There are rarely any Atlassian staff answering questions that are posted here.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,095 views 56 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you