actualEnable Unable to enable plugin

[Steffen Becker]

I installed a new confluecne server 6.4.1 (for export/import/upgrade purposes) but it fails to complete the setup.

After entering the DB connection settings ("Test Connection" succeeded) the setup fails and I my log says:

[atlassian.plugin.manager.PluginEnabler] actualEnable Unable to enable plugin

When I delete (for testing purposes) the entire content of confluence/WEB-INF/atlassian-bundled-plugins/*, the setup succeeds, but of course without any style elements etc.

Some notes on my infrastructure:

- confluence is installed on a Azure RHEL v7 VM with *no* internet connectivity

- 2 vCPUs, 4GB RAM

- the Database is a Azure DB (PaaS)

- there is a server on premise where apache is running and just proxy to the Azure VM (on Prem VMs can connect to Azure VMs, but there is no connectivity in the other direction)

What I tried so far:

- disabled selinux

- deleted content of confluence home

- set permissions to the confluence user on the entire confluence directory

- added option "-Datlassian.plugins.enable.wait=300"

Hope you can help me in this case.

[Diego]

Hi Steffen! Thanks for sharing with the Community.
This could be related to the database being used. Azure SQL is only supported in later versions of Confluence (Confluence 6.6 and beyond). You could try using a newer version of Confluence or another database, compliant with the supported platforms for Confluence 6.4.x:

Supported Platforms for Confluence 6.4 - Does not support Azure SQL

Supported Platforms for Confluence 6.6 - First version to support Azure SQL

Let us know your thoughts on this!