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accout locked too long

jingtaoliang11
jingtaoliang11
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August 18, 2024

 

My account was locked after two failed login attempts. It has been a day and it is still locked. Can you help me unlock it? The account email is:

Screenshot from 2024-08-18 20-39-17.png

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Andrii Maliuta
Andrii Maliuta August 18, 2024

Hello @jingtaoliang11 ,

Your Cloud Confluence instance should be maintained by your company/organization that has SITE administrators access so they should be able to help you with access. This community members are not supposed to have access to your Confluence if it is not open for all.

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YY Brother
YY Brother
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August 19, 2024

Agree with Andirii. If you're the site admin, you could raise a ticket to Atlassian support for help.

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