Why is the list of users empty when I have many users on our account?

[Noah Tsutsui]

When I try to show another user's profile pic, the list of users is empty, but I definitively do have more than one user on Confluence.

[Brittany Wispell]

Hey @Noah Tsutsui 

You may need to ask Atlassian to perform a reindex on your Cloud instance. 

Based on a few similar community questions and the troubleshooting article provided below indexing could be a part of the issue here. 

Unable to @ mention certain users in Confluence 

Let me know if you have any further information you can provide and I can continue to investigate for you. 

-Brittany