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Why does the page freeze when pasting in edit mode?

For about a week now, every time I try to edit a page in Confluence or Jira, if I attempt to paste any copied text the page/ticket freezes up and becomes unresponsive. Once this has happened, that page becomes uneditable for me in the future, even if I am not pasting anything.


I have tried:

-clearing my cache

-reloading the page

-restarting Chrome

-restarting computer


*Additional note: Other programs/websites are working fine for me with the exception of one other service that I use - Intercom. This same error has been happening for the same time frame when writing help articles in Intercom.


I would really appreciate any insights or ideas! Thank you

1 answer

0 votes
Brant Schroeder Community Leader Feb 10, 2021

@Alexandra Ross 

Welcome to the community.  This could be caused by a lot of things so it could be challenging to troubleshoot.  Let's start with this:

  • Is it limited to Chrome or is it happening in all browsers?
  • Does it happen on other computers?

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