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Why does the page freeze when pasting in edit mode?

For about a week now, every time I try to edit a page in Confluence or Jira, if I attempt to paste any copied text the page/ticket freezes up and becomes unresponsive. Once this has happened, that page becomes uneditable for me in the future, even if I am not pasting anything.


I have tried:

-clearing my cache

-reloading the page

-restarting Chrome

-restarting computer


*Additional note: Other programs/websites are working fine for me with the exception of one other service that I use - Intercom. This same error has been happening for the same time frame when writing help articles in Intercom.


I would really appreciate any insights or ideas! Thank you

1 answer

0 votes
Brant Schroeder Community Leader Feb 10, 2021

@Alexandra Ross 

Welcome to the community.  This could be caused by a lot of things so it could be challenging to troubleshoot.  Let's start with this:

  • Is it limited to Chrome or is it happening in all browsers?
  • Does it happen on other computers?

I did have the same issue, for us its Chrome related (Edge works) and it doesn't work in multiple systems with Chrome. What we noticed is, when removing a mobile phone number, that it worked and when having a 10 digit phone number inside the text, it was hanging during pasting it inside the editor.

@Brant Schroeder could you please check this?

Brant Schroeder Community Leader Sep 27, 2021

@Jos van der Sanden So if you have a 10 digit number and paste that information into the Confluence or Jira editor it hangs?  

What are you pasting from?

I'm pasting simply the following text 

Person X called from phone number 0123456789

When pasting a text like `Person X called from phone number 0123456789` it hangs. Not sure why, it is a combination of a extension inside Chrome we use with JIRA. When pasting the same text inside a field on another website it doesn't hang. We tested it both in a plain text field on another page as a HTML editor on another page.

Like Brant Schroeder likes this
Brant Schroeder Community Leader Sep 28, 2021

@Jos van der Sanden have you been able to identify which plug-in?

@Brant Schroeder sorry, forgot to mention it. This plugin is "ClearVox Nexxt click to call"

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