Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why can't the Org Admin access project pages

I have created some pages in Confluence that correspond to our Help Desk project in Jira Service Desk. Several of those pages contain graphs showing various analytics based on our workload.

When my Boss (Org Admin and Site Admin) tries to access the pages with the graphs, he gets the following:

"The project selected isn't valid or it's restricted"

The project is certainly valid - it's been rolled out across the entire company. I have checked all his permissions, restrictions on the pages in question and site access. I have found nothing to prevent him from accessing these pages.

Has anyone else run into this type of problem before?


Thanks Folks!



1 answer

0 votes

Hi Bob,

Thank you for reaching out to Atlassian Community!
A site-admin is someone that can access the Administration page of the instance, but if a site-admin is not added to default groups and added to a project, they won't be able to access pages or projects.
Please, check if the site-admin was added to the group jira-servicedesk-users and if he was added to the role administrator or service desk agent in the project.


Hi Angelica - 

You were 100% right. I neglected to add the Boss to Jira Service Desk. Once I did, he could see everything he needed.


Thank You SO Much!



Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

453 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you