It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why can't I disable Confluence Mobile?

Jason Tocci Feb 02, 2017

Our administrators don't see the "disable" option above the mobile plugin in General Configuration > Manage Add-ons > System. 

We want to disable mobile view because it makes Confluence unnavigable. There is no way to see a page tree, as the Page Tree macro doesn't work on mobile and the sidebar doesn't appear on mobile.

4 answers

0 votes
Randy Ho Feb 02, 2017

Tap the hamburger nav in the top left corner -> Switch to desktop version

0 votes
Jason Tocci Feb 02, 2017

Thank you, but I don't mean to ask how to switch to Desktop version upon loading the site; I want to ask how to make sure the mobile version never loads at all. Documentation indicates that "Administrators can disable Confluence mobile on your site," but this appears not to be the case. https://confluence.atlassian.com/doc/confluence-mobile-284365706.html

If it would be helpful, I could submit a separate question: How can I make the page tree appear in Confluence mobile so that our knowledge base is navigable?

0 votes
Randy Ho Feb 02, 2017

It's not possible to disable in cloud.  The documentation you linked to is old and is for v6.0.  Cloud is running off v7 and the documentation can be found here:

https://confluence.atlassian.com/confcloud/confluence-mobile-724764728.html

In my experience, once you switch to desktop version, all subsequent pages you load in the browser will be in the desktop version view until you explicitly switch it back.

Hope this helps.

0 votes
Steven Behnke Community Leader Feb 02, 2017

You could put a support ticket in and ask Atlassian Support to disable it. System plugins are not able to be managed via Application Admins in Cloud.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Confluence

6 Awesome Ways to Apply Trello, JIRA and Confluence to your Project

I attended  Atlassian Summit 2019  and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...

2,531 views 11 28
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you