Why are the inserted images in the Confluence page showing as 'Preview unavailable'

Question

I have been experiencing several issues with my Confluence page recently:

* "Preview Unavailable": When viewing my published Confluence page, most of the images are appearing as "Preview Unavailable" in edit mode. These images are large, and re-inserting them would require a significant amount of work. This issue has been occurring frequently lately.
* Hang-up and Restoration Issue: While editing the Confluence page, it often becomes unresponsive and displays a restoration issue. As a result, I am unable to publish my work. The only solution is to close the page and reopen it for further editing. Unfortunately, this causes me to lose all the previous work on the page in Prestige Park Grove.

I kindly request urgent attention to these issues, as we rely heavily on the Confluence page for publishing our content.

Regard,

Bjørn T · Answer

As reported here, here and here:

We have the same issue. We add images to a page, save it, seems to work.

Then edit the page, and the images are shown as “Preview unavailable”.

This happens seemingly at random and is irreversible. It happens across all pages and spaces. It also happened at a previous client.

The images are small, mostly pngs of interfaces we are designing. File size can't be the problem.

Very frustrating and leaves Confluence looking amateurish. Aggravated by the fact that already uploaded images can't be added to the page.

Our Confluence service is hosted on atlassian.net.

abhishek_sharma03 · Answer

Hi @Prestige Park Grove I gather this is an existing issue with Confluence cloud and occurs intermittently. A similar issue related to cloud migrations is also tracked here - https://jira.atlassian.com/browse/JRACLOUD-81066

BR

Abhishek

Rilwan Ahmed · Answer

Hi @Prestige Park Grove ,

1. https://www.prestigesparkgrove.in/ doesn't seems to be a confluence page. If at all it is a confluence page, then surely it is not Confluence cloud instance.

2. Try this workaround.

* Go to  page actions (...) > Attachments > Files

* Click on the problematic attachment to view it
* Go back to the page and refresh