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Whenever I try to create my site name it never finishes loading. How long should it take?

After typing in what I want my site name to be and pressing continue I just get a never ending loop between "loading" and "working on it". I let it go for about 20 minutes before closing out. Is it supposed to take a long time or is there something preventing me from creating my site name? I have tried doing it using Firefox and Microsoft edge browsers, neither have worked.

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Hi Silas,

Welcome to Atlassian Community. It's nice to have you join us!

Were you able to get your site name in the end? If not, can you let me know what version of Firefox you were using and if it works with the latest version of Chrome? Also, if you try disabling all add-ons or using incognito mode, does it work?

I look forward to hearing from you!
Take care,


Hello Shannon,

Sorry for the late reply! I was able to get everything worked out. Thank you for the answer!


Like Shannon Spaniol likes this

Hi Silas,

Thank you for letting me know! Glad you were able to solve it. smile

Take care,


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