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When using a template in my area it doesn't publish the content I added?

I have created some global templates in confluence, I have a user who can add the template to their area/page but when they try to add content and publish it, it doesn't save the information added just loads the page with the template being empty.

I can add content to the template in my area and it publishes the information I have added, I have looked at permissions and from what I can see we are both setup with the same permissions.

Does anybody know why it wont allow the user to add content to the template and publish it?

Thanks

Jodie

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
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