What's New Dialog stays blank

[Fernando Morales]

After updating our confluence installation to version 4.2.13, we noticed that the 'What's New Dialog' which pops up after login, is compleatly blank.

unfortunately we can't verify wether this issue appeared in our earlier version.

Internet connection is working fine.

[Alejandro Conde Carrillo · Accepted solution]

This problem has been solved through Atlassian Support.

The problem was solved with the following action.

1. Go to Browse > Confluence Admin.
2. Select Manage Plugins in the left hand side menu under the header Configuration.
3. In the section System Plugins click on Show System Plugins.
4. Look for a plugin called Confluence What's New and click on it.
5. Check the modules which are enabled within this plugin.

Is the module Override for What's New iframe source enabled? If is it please disable it. The rest of the modules should be enabled.

[AbrahamA]

Hi Fernando

I can understand temp and cache folders getting regenerated. Will confluence check every time for bundled plugins and download them if any plugin is not present?

Thanks

Abe

[Bruna Griebeler]

Hi Fernando!

It might me something related Confluence What's New Plugin. Verify if all the modules are enabled except Flag show what's new and Override for What's New iframe source.

[AlysonA]

Hi Fernando,

Is there anything in your logs that might indicate a plugin malfunction? You can go ahead and remove everything under the following directories:

• The _<confluence-home>/bundled-plugins_ folder
• The _<confluence-home>/plugin-cache_ folder
• The _<confluence-home>/plugins-osgi-cache_ folder
• The _<confluence-home>/plugins-temp_ folder
• The _<confluence-home>/bundled-plugins_language_ folder

This will remove all bundled plugins from your instance, they will be generated again once you restart Confluence.

Hope that helps!