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Avinash_E I'm New Here Jan 06, 2023

Hi,

My name is Avinash a product analyst, could someone please help me with this issue while Previewing PPT files in Confluence pages it displays with the symbols & special characters as listed below, whereas while downloading it & viewing in MS office it displays the actual values as expected.

Thank you!

 

Capture.JPG

2 answers

Hi @Avinash_E ,

welcome to the Atlassian community!

If you are on a server/data center instance, please take a look to the following article https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-looks-different-when-using-the-viewfile-macro-200213562.html

Otherwise, if you are on a cloud instance, as said by @Benjamin , you need to to raise a support request to atlassian team through https://support.atlassian.com/contact/#/

Fabio

0 votes
Benjamin Community Leader Jan 06, 2023

@Avinash_E ,

 

Usually, this can happen with instances on Confluence on-prem. 

 

See post below:

 

https://community.atlassian.com/t5/Confluence-questions/Word-and-PPT-docs-showing-text-as-quot-garbled-symbols-quot-in/qaq-p/735581

 

This is due to the core OS fonts not being installed.

Since this is on cloud, you may want to submit a ticket to Atlassian to look further into the cloud system backend.

 

Thanks,

 

Ben

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