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We are having trouble getting a page to come up

We are having trouble getting a page to come up

We are having trouble getting a page to come up.

I started to use the Generate HAR and Web Requests, there are only 200 - Success messages being given. It doesn't stop or display the page.

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Can you give us a little more info so we can help you?

Is it just this one page? Have you tried different browsers? Disabled add-ons? What other troubleshooting did you do before creating a HAR file?

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We have a different page per week. We have had trouble with other pages in past weeks. The page is 1.67 Mb, and we saw that there could be trouble when it is close to 2 Mb.

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We have tried it in Google Chrome and Edge, but were unsuccessful.

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Is this the only version of this page? See if the previous version will load.

If not, compare it to the earlier version and see what is different.

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We tried in Google Chrome Incognito, but were unsuccessful.

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If we attempt to restore a meaningful previous version, we encounter the same problem.

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Would we have better success if we were not using the Legacy Editor?

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It's possible.

I'm still unclear on the errors you are seeing, does it open in the legacy editor? Can you edit it, but then not view it?

Screenshots would be helpful.

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Here is a screenshot. We cannot edit it in the legacy editor, which it seems we need to do to get away from the Legacy Editor.

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It's possible you are running into this bug

https://jira.atlassian.com/browse/CONFCLOUD-77553

The workaround on this page describes how you can switch it to the new editor via the API. I'm not 100% convinced this is your issue, but it's worth giving it a try.

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We are now receiving this error when we attempt to bring up the page:

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It's not giving us much more information. Did you try the workaround in the link I posted?

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We didn't try the workaround. We're checking to see how we can run APIs. We do have a case open now, and are troubleshooting. We were able to export the failing page to Word, and then import it into the new Editor. The Users of this page seem to be using that workaround copy without problems.

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Like • Shawn Doyle - ReleaseTEAM likes this

Great to hear that is working.

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