VirturalBox Edited

[Frankie.Nicko]

I have permissions to Confluence on my regular Mac but when I click on the link in my email. When I open my virtualbox and use the browsers in it, I log into my email account, click on the invite and it goes to a Restricted message. What am I doing wrong or is there something I am missing? By the way, I am on the virtualbox now. 

TIA

Frankie

[bitvoodoo nick · Accepted solution]

Hi there Frankie

Are you using Confluence Cloud? It shouldn‘t matter if you are accessing from a normal desktop or a VM as long it is a supported webbrowser (Edge, Firefox and Chrome for example) 

Can you tell us what link in email are you referring ing exactly to?

Regards
Nick

[Frankie.Nicko]

Hi Nick,

I am using Chrome and Confluence Cloud with my companies name after the https and I have also copied the link into a new tab instead and still gives me the restricted message but I can enter as many times as I want from my MAC. 

[bitvoodoo nick]

Can you show us the "Restricted message"? It's strange, I assume the VM is not in a different Network than it's host?

Can you access Cloud via the normal way opening it via {your chosen name}.atlassian.net.

Also try login in https://id.atlassian.com before trying to access your Confluence.

Cheers
Niklas

[Frankie.Nicko]

Niklas,

So I was able to get in by using our team id info. and basically it automatically validated the id while in that browser. 

Thanks!

[bitvoodoo nick]

Great, you are welcome!

[Raynard Rhodes]

Could it be the link has already been used? Have you attempted to enter the confluence URL directly into the browser instead of using a link?

[Frankie.Nicko]

Raynard,

I have tried copied the link into the browser and the link works every time on my MAC, just don't seem to work in the virtualbox.