User cannot change email

[Wendy Lai Yanqi]

I have a user that cannot change their email.

Their "new" email was being used by another Atlassian space. We deleted the "new" email from the other Atlassian space. 

However, user still cannot change their email. 

What should we do? 

[Marc - Devoteam]

Hi @Wendy Lai Yanqi 

Are you talking about the users personal settings?

[Wendy Lai Yanqi]

Hi there, there want to change their email from this@outlook.com to that@something.com

[Wendy Lai Yanqi]

The email that@something.com was previously used in another Atlassian space. It has since been deleted. But they aren't receiving the confirmation email for changing to that@something.com

[Marc - Devoteam]

Hi @Wendy Lai Yanqi 

Best is to contact Atlassian Support in this case and have them check the account.

But I do understand you mean Atlassian Instance.