Unable to use the apps after installation, is this because I have a free plan?

[Mark]

I have a free plan of confluence but as an admin, after installing the app I can see it is installed but have no access to the app itself. What should be done?

[Kristian Klima]

Hi @Mark and welcome to the community.

There might be several reasons.

• the app relies on a feature that is not available on Confluence Free - permissions, anonymous space access, etc.
• the app must be enabled thru Systems Settings and/or permissions
• the app's point of interaction is hiding in plain sight - macro, the three dots menu option, entry in the Apps menu on the top bar, under the page tree, above the page three, under the page title....
• Combination of the above :)

I'd look into the apps docs if everything else fails. It did happen to me on many apps, it was there I just could not find the way to use the app without the manual.

[Mark]

Hello Kristian! Option 3 was the correct one. Thank you for the tip!

[Extreme Car Driving Simulator]

I have also facing the same issue on my client's site.

[Jeon Seongbae]

Free Plan is for Cloud version.

I guess downloaded app is not for Cloud, instead it might for Server version.