Unable to @ mention users when editing a page or commenting

[Jerome Antolin]

I used be able to @ mentions users within our org but now i unable to do it. I can @ mention teams/groups but not users. 

I tried incognito and other browser and still unsuccessful. 

Thanks 

[edwin vasquez]

Hello Jerome,

can you confirm that you have the Browse users permission?

[Jerome Antolin]

Hi @edwin vasquez 

Yes, I can confirm that we have the Browse Users permission. If everyone in the org can @ mention except me. Is there a permission somewhere in Browse user that can exclude other users? 

Thank you,

Jerome

[Jerome Antolin]

This is also for Confluence cloud and not jira. hope that helps

[edwin vasquez]

Have you tried rebuilding the index for Confluence?

[Jerome Antolin]

Hi @edwin vasquez 

I don't think rebuilding the index for confluence will do anything since only one person is having this issue. She was able to @ mention back then and it just stopped for some reason. Any other suggestion?