Unable to install apps

[Francesco Pessolano]

We have created a new free Confluence and Jira account and are trying to install Glify and Draw.io, btu always get an error message - try later.

The payment information is there (even if not needed as it is a free plan). 

What could the issue be?

[Samie Kaufman - Your Gal at Gliffy · Accepted solution]

Hi @Francesco Pessolano ! Unfortunately, there is an active Atlassian incident that's making it hard to sign up and install new apps.

You can monitor the incident here: https://confluence.status.atlassian.com/

[Francesco Pessolano]

Thanks!

[Lena Schmidt]

I have a similar problem, I am a Confluence Administrator (Free Plan) and want to install an app. However I can only request the app, and in the Manage requests section it always says "We ran into a little trouble. It might just be a hiccup. Try again in a bit." Can anyone help here?

[Mahesh Bhosle]

I am also facing the same issue, however, it is happening for a particular app: Refined for Confluence Cloud

Can anyone help me with this?