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Unable to install apps

Francesco Pessolano August 2, 2023

We have created a new free Confluence and Jira account and are trying to install Glify and, btu always get an error message - try later.

The payment information is there (even if not needed as it is a free plan). 

What could the issue be?

3 answers

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1 vote
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Samie Kaufman - Your Gal at Gliffy
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August 2, 2023

Hi @Francesco Pessolano ! Unfortunately, there is an active Atlassian incident that's making it hard to sign up and install new apps.

You can monitor the incident here:

Francesco Pessolano August 2, 2023


0 votes
Lena Schmidt
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December 8, 2023

I have a similar problem, I am a Confluence Administrator (Free Plan) and want to install an app. However I can only request the app, and in the Manage requests section it always says "We ran into a little trouble. It might just be a hiccup. Try again in a bit." Can anyone help here?

Manage app requests Confluence.PNG

0 votes
Mahesh Bhosle August 21, 2023

I am also facing the same issue, however, it is happening for a particular app: Refined for Confluence CloudScreenshot 2023-08-22 094645.png

Can anyone help me with this?

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