Unable to create Jira Issue from confluence

[Fazal Shaik]

I do get the option to create jira issue once i select text on Confluence page. However when I click on create jira issue it loads up and says "somethings gone wrong" Login to Jira to view and i click on the button login and it takes me to org confluence home page.

[Danno]

@Fazal Shaik is it possible you don't the correct permissions in Jira? You need access to at least one project with browse and create permissions.

[Fazal Shaik]

access to project you mean. Access to jira project and create permission you mean permissions to create tickets. Both of which I do have. I also have admin permissions for few projects. Is there a jira version that needs to be supported? I dont think we use jira cloud yet. Could that be the case?

[Danno]

@Fazal Shaik that is a good start. You can tell which Jira you have by the URL. If you are using the Cloud environment it will be https://<your-company>.atlassian.net. If you are using the original site based Jira It will be different depending on how it is hosted.

Once that has been determined it would be a matter of checking first with your site admin to get their assistance with troubleshooting your problem.

[Fazal Shaik]

Yes that would confirm we dont use jira cloud. So does it mean confluence only supports tasks creation for jira cloud at this point? Or I need to work with site admin to figure out why this is failing?

[Danno]

Yes, your site admin will have to help you with it. If it isn't hosted internally on a server you would need the site admin as well to work with the hosting company. Good luck.