Unable to assign a task to a specific user

I have two users, both in the exact same groups. I have a page in confluence. I can assign a task to one user, but not the other. The other user is not available on the auto complete dropdown. The page has no restrictions. 

What am I doing wrong?

1 answer

Hey Thorsten,

Make sure both users are in groups which are synced to Confluence User Directories unless you are using Confluence internal directory and both of them are part of it.

Check if both users are there from the following URL (Replace abc.example.com with right BASE URL)


Sync User Directories (if using external and both of them are part of that AD groups )





Thank you for the answer. Unfortunately I am using the cloud version, no external connection at all.I guess there is an indexing problem with the confluence cloud, since other users work just fine.

Yup. Try re-indexing and check if solves the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

60 views 3 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you