Hello, @Isabelle Parkinson ! Reading your question I can see that the feature used to work but now, it not behaving as expected. If we are talking Jira Boards, we could start by taking a look in this documentation:
Since I could not extract much detail from the initial description, I would like to ask a few questions for clarification. Here they are:
- Does the documentation linked above describe the kind of board we are dealing with?
- Are we referencing Jira Boards? If so, what kind?
- Are we referencing Trello Boards?
- Is there some kind of error when you try to finish the procedure you described?
These questions will help us to better understand the situation at hand and come up with a solution for it!
Looking forward to your reply.
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