Trusted communication between Jira and Confluence does NOT work when jira server is restarted

We had earlier setup a trusted communication between Jira and Confluence by adding the confluence link to the trusted applications in Jira. After this we had used the "Jira issues" display macro successfully in confluence.

Later on we had restarted jira server for some other purpose and after this we were unable to see the jira issues being displayed in confluence although the earlier setting of having confluence as a trusted application in jira already existed. Error message displayed in confluence : "jiraissues: JIRA project does not exist or you do not have permission to view it. message seen"

We deleted this setting (confluence as a trusted application) in jira and added once again.With this again we are able to display the jira issues in confluence successfully.

Please let us know if we need to delete and add the settings everytime we re-start the jira server.

1 answer

This widget could not be displayed.

You don't need to delete and re-create the settings every time you restart. If you see the error again, after the next restart, try debugging it before you delete and recreate again. It should be some connectivity issues.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

285 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you