The last daily update we recieved is of 24.07.2019. What is wrong/changed?

[Marcel Stolmeijer]

The last daily update we recieved is of 24.07.2019.

In the attachment you can see that 'Subscribe to daily updates' is marked.

What is changed?

[Shannon S · Accepted solution]

Hello @Marcel Stolmeijer and @Virgil

I have discovered that this is now reported as a bug below:

• CONFCLOUD-67348 Daily Update Summary not Sent

Please click This affects my team and you'll be automatically enrolled to receive updates on this issue in the future.

Best regards,

Shannon

[Virgil]

Hello Shannon, thank you for that bug Ticket. Interestingly, the daily updates are coming again since yesterday ;-).

[Shannon S]

That's great, Virgil! Thank you for confirming. I love when things work out like that. :) 

Take care, and have a pleasant rest of your week.

Regards,

Shannon

[Shannon S]

Hello Marcel,

Welcome to Atlassian Community. It's nice to meet you.

I don't know how active your site is, but what could happen is that there hasn't been enough activity for the email to be triggered. I don't have the exact number on that, but I do know there's a feature request for this to be configurable by administrators:

• CONFCLOUD-57909 Allow administrators to configure Recommended Updates

I would recommend reaching out to the Support Team if you are using Cloud Confluence. They will be able to check your logs and confirm with you the reason for the lack of update emails.

Let me know if you have any questions about that.

Regards,

Shannon

[Virgil]

Hi Shannon,

we have the exact same problem - no daily updates since 24.07.2019. Activity level is more or less the same as before.

Regard,

Virgil

[Fru Asanga]

Hello @Shannon S , 

I looked at the ticket and it's resolved. But was unable to get what the fix to this issue was. Can you advise on this. 

Regards, 

Rene.

[Shannon S]

Hello Fru,

This was an issue on the Cloud end, and a fix was rolled out on the server to correct it.

If you're encountering it now, there must be another issue causing it. For that reason, you can raise a ticket with our Support Team and they'll be able to have a look at your site's logs and determine why your updates aren't going out.

Let me know if you have any trouble with that!

Regards,

Shannon