The last character of the sentence entered in Korean is deleted when pressing Enter.

이지은 September 9, 2024

The last character of the sentence entered in Korean is deleted when pressing Enter.

So I have to press the Space at the end of the last character.

It is inconvenient so can you please confirm and fix it?  

2024-09-10_14-57-47_1.png2024-09-10_14-57-57_2.png

 

inconvenient 

 

inconvenient 

 

inconvenient 

2 answers

0 votes
Marc - Devoteam
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September 10, 2024

Hi @이지은 

Welcome to the community.

As you state this also happens when even adding an extra space, I suggest to contact Atlassian Support 

If you are not an admin on your Cloud instance, ask an admin to raise the issue.

0 votes
Nikola Perisic
Community Leader
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September 10, 2024

Welcome to the community @이지은 

Does the letter delete when it has been selected and then the Enter has been hit? If this is the case, this is the expected behavior. This would be the same if you would use Google Docs, select the character and hit enter, it would be deleted.

이지은 September 10, 2024

The capture I inserted is just example.

When i hit the enter after typing the word in korean, the last character is deleted.

It is not caused by selection words.

And it is not occur eng. please confirm Korean. 

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2024

This indicates on the bug from the Atlassian side. Before you move on raising a support ticket for Atlassian, have you tried the incognito mode?

이지은 September 10, 2024

what is the "incognito mode"?

Nikola Perisic
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2024

In your browser, click on the three dots and select Open Incognito mode. It is a way of using your browser without cookies.

https://www.mcafee.com/learn/what-is-incognito-mode-and-how-safe-is-it/

이지은 September 10, 2024

Unfortunately, it occurs in incognito mode too...

Nikola Perisic
Community Leader
Community Leader
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September 10, 2024

Understood, since this is still occuring, raise a support ticket for Atlassian here

이지은 September 10, 2024

can you please raise a ticket instead of me? 

i can not find the way raise a ticket.

URL is it.

 

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2024

Unfortunately, I cannot do that, since the user is different. Try using this link: https://support.atlassian.com/contact/

I've removed the link for your space because these answers can be available to anyone on the internet.

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