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The expand macro created in template shows up expanded when the template is used

I tried creating a template. One of the functionalities I used was the Expand macro. I successfully created one and inputted the text for the exapanded area. I even saved it. However , when I go to use the template, the text shows in the expanded form like a regular text box. Kindly help and point out my mistake... 

Warm regards, 


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Hi Akila,

Thank you for reporting this, and welcome to Atlassian Community! It's nice to have you join us.

Could you show us an example of how your template looks and how a page created from that template appears? Please show those screens from the editor view. You may need to cover up any private information.

I look forward to hearing from you!


I am attaching 3 screenshots -

Screenshot 1  - where I used the Expand macro to set up the template.

Screenshot 2 - the text in the Expand macro

Screenshot 3 - the template being used and the expand macro shows with the expanded text. 

Please let me know what I am doing wrong. Or am I understanding the functionality incorrectly?Screenshot 1.pngScreenshot 2.pngScreenshot 3.png

Hi Akila,

Thank you for providing those screenshots. That's really strange. I tried replicating this on my site, and in my case, the expand works correctly: 


CleanShot 2021-04-28 at 16.56.20@2x.png

Can you send this to your site admins so they can raise a ticket with our Cloud support team? Then we can gain access to your site and see what's going on.

Let me know if you have any trouble!

Take care,


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