The expand macro created in template shows up expanded when the template is used

[Akila Giridharan]

I tried creating a template. One of the functionalities I used was the Expand macro. I successfully created one and inputted the text for the exapanded area. I even saved it. However , when I go to use the template, the text shows in the expanded form like a regular text box. Kindly help and point out my mistake... 

Warm regards, 

Akila 

[Shannon S]

Hi Akila,

Thank you for reporting this, and welcome to Atlassian Community! It's nice to have you join us.

Could you show us an example of how your template looks and how a page created from that template appears? Please show those screens from the editor view. You may need to cover up any private information.

I look forward to hearing from you!

Shannon

[Akila Giridharan]

I am attaching 3 screenshots -

Screenshot 1  - where I used the Expand macro to set up the template.

Screenshot 2 - the text in the Expand macro

Screenshot 3 - the template being used and the expand macro shows with the expanded text. 

Please let me know what I am doing wrong. Or am I understanding the functionality incorrectly?

[Shannon S]

Hi Akila,

Thank you for providing those screenshots. That's really strange. I tried replicating this on my site, and in my case, the expand works correctly: 

Can you send this to your site admins so they can raise a ticket with our Cloud support team? Then we can gain access to your site and see what's going on.

Let me know if you have any trouble!

Take care,

Shannon

[Randy O_Neal]

Hi all,

   Is there any word on this issue?  I'm approaching a year into Confluence Cloud, but I'm new to templates.  I tried using an Expand in a template and I see the exact same behavior; in fact, it doesn't actually show as an expand in a templated page; rather, it looks like an expand, but it's a) already expanded, and b) there's a red circle with a slash through it where the v is beside the expand title when you attempt to collapse the expand.

   This appears to be broken functionality.  If a ticket hasn't been raised, please let me know and I'll raise one.

Randy

[Randy O_Neal]

I believe I am in error; I am seeing it work now; I was attempting to collapse it while I was editing the document.  Once I published it, it works as expected.  Chalk this up to user error.

Randy