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Space Export

Ali Samet Arıca
Ali Samet Arıca Dec 02, 2022

I can export a space as a html file but not xml file. If I convert the html file to xml file using an online convert can I import that file to confluence?

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Hana Kučerová
Hana Kučerová Community Leader Dec 02, 2022

Hi @Ali Samet Arıca ,

that probably won’t work.

Do you have export permission in your space, so that you can export the space in XML?

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Ali Samet Arıca
Ali Samet Arıca Dec 02, 2022

I have permisson to export but if I try to export the whole space it stucks at %99 for 2 hours right now. Then I have tried custom export with selecting only some pages then it gives me that error "there was an error in the export. please check your log files. couldn't backup database data". I want export that space and import to another confluence. What should I do?

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Ismael Jimoh
Ismael Jimoh Community Leader Dec 03, 2022

I’ll recommend raising a ticket with Atlassian as they’ll be able to review the logs and ascertain why this fails.

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Hana Kučerová
Hana Kučerová Community Leader Dec 03, 2022

Oh, I see.

Without the access to log we cannot find out, what’s the problem, and as you are on a free plan you cannot create support issue.

I have marked the question for Atlassian team to check it and help you.

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Andy Heinzer
Andy Heinzer Atlassian Team Dec 05, 2022

Hi @Ali Samet Arıca I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-825649 please see that case for additional help here.

Regards,

Andy

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