Setup Active Directory user does not exist

I am trying to add an active directory connection to our server. The basic connection succeeded. The test retrieve user is failing with error "Failed User<domainname\user> does not exist." I have tried user@domainname.com, domainname\username, and just username, but it all fails with the same error. Any help getting this to connect would be appreciated. Thank!

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Don't really know what I did different, but this time it took just the username and password. Weird.

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We are getting the same error and its not working.  Not sure what is wrong with the setup.

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Any solution?

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