Server error: unable to complete this step when trying to install Zen intranet

Whilst trying to install Zen Intranet via Zen Lightning: the process hangs for quite some time then returns a dialogue stating "Server error: unable to complete this step". This is on Confluence 5.3, Zen Foundation 5.2.12, Lighning 1.0.1-130909.1847, and Intranet 1.0.4. In the logs I find this:

2014-02-24 18:57:35,133 ERROR [http-10.28.1.113-80-16] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Invalid state, the Connection object is closed.
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl | referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace
2014-02-24 18:57:35,029 WARN [http-10.28.1.113-80-88] [v2.c3p0.impl.NewPooledConnection] handleThrowable [c3p0] A PooledConnection that has already signalled a Connection error is still in use!
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl | referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace
2014-02-24 18:57:35,142 WARN [http-10.28.1.113-80-88] [v2.c3p0.impl.NewPooledConnection] handleThrowable [c3p0] Another error has occurred [ java.sql.SQLException: Invalid state, the Connection object is closed. ] which will not be reported to listeners!
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl | referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace
java.sql.SQLException: Invalid state, the Connection object is closed.

----

2014-02-25 07:52:36,512 ERROR [http-10.28.1.113-80-109] [persistence.dao.hibernate.HibernateSpaceDao] getSpace Found a bad space id in the space id cache : [ 174784533 ] for [zlinews ] which returned this: null. Removing this id from the cache now.
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl| referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace

Screenshot below:

Any ideas?

2 answers

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Hi Michael,

We've seen this occur when the underlying database is MS SQL Express or Developer edition. This discussion flags the issue: https://answers.atlassian.com/questions/162425/zen-intranet-install-fails-on-windows-server-2008r2-ms-sql

If you've encountered this on a suported database, and it doesn't seem to be a server heap space problem, please open a support ticket at http://brikit.atlassian.net.

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This was moved to a Brikit support issue.

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