Server error: unable to complete this step when trying to install Zen intranet

Whilst trying to install Zen Intranet via Zen Lightning: the process hangs for quite some time then returns a dialogue stating "Server error: unable to complete this step". This is on Confluence 5.3, Zen Foundation 5.2.12, Lighning 1.0.1-130909.1847, and Intranet 1.0.4. In the logs I find this:

2014-02-24 18:57:35,133 ERROR [http-10.28.1.113-80-16] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Invalid state, the Connection object is closed.
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl | referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace
2014-02-24 18:57:35,029 WARN [http-10.28.1.113-80-88] [v2.c3p0.impl.NewPooledConnection] handleThrowable [c3p0] A PooledConnection that has already signalled a Connection error is still in use!
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl | referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace
2014-02-24 18:57:35,142 WARN [http-10.28.1.113-80-88] [v2.c3p0.impl.NewPooledConnection] handleThrowable [c3p0] Another error has occurred [ java.sql.SQLException: Invalid state, the Connection object is closed. ] which will not be reported to listeners!
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl | referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace
java.sql.SQLException: Invalid state, the Connection object is closed.

----

2014-02-25 07:52:36,512 ERROR [http-10.28.1.113-80-109] [persistence.dao.hibernate.HibernateSpaceDao] getSpace Found a bad space id in the space id cache : [ 174784533 ] for [zlinews ] which returned this: null. Removing this id from the cache now.
-- url: /plugins/zenlightning/installuninstallspace.action | userName: mkuhl| referer: ./zenlightning/admin/installsite.action?siteKey=ZLIintranet&operation=install | action: installuninstallspace

Screenshot below:

Any ideas?

2 answers

Hi Michael,

We've seen this occur when the underlying database is MS SQL Express or Developer edition. This discussion flags the issue: https://answers.atlassian.com/questions/162425/zen-intranet-install-fails-on-windows-server-2008r2-ms-sql

If you've encountered this on a suported database, and it doesn't seem to be a server heap space problem, please open a support ticket at http://brikit.atlassian.net.

This was moved to a Brikit support issue.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

762 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you