Second, "ghostly" copy of page appears in TOC; it cannot be deleted

Lucía M Polis July 1, 2024

I had a page called "Newsletter Engagement and Reach"; then, one day, a second copy of it, with the DRAFT label, has appeared in the TOC.

Clicking this "ghostly" duplicate page takes me to editing the original page. It is impossible to delete this page (the option is greyed out and the text underneath states "Your actions on this content are limited by the owner or admin."—I'm the admin).

What's up with this?

3 answers

0 votes
Barbara Szczesniak
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 2, 2024
0 votes
Kristian Klima
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2024

Hi @Lucía M Polis and welcome to the community.

It does happen once in a blue moon... the discarded draft hangs in there but eventually disappears. It's probably a cache issue (yesterday, I couldn't add a new page into a Database for about an hour although it did appear in the search itself).

 

There's also the 'delete the unpublished draft' option in the three-dot menu in the edit mode.

Lucía M Polis July 2, 2024

Thanks for the welcome!

 

Unfortunately, when I click the duplicate draft, it just takes me to the normal page. There's no option to delete an unpublished draft. I believe it's a bug...

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2024

Will it allow you to rename it? If so, rename and save the ghost copy, then go back and see if it lets you delete it.

Lucía M Polis July 1, 2024

Nope. Rename, move, and delete are all greyed out. By now, I'm convinced this is a bug. :(

Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2024

I misread TOC to mean the content tree on the left side.  

Here is the DOC on how TOC works and Drafts, hope this sheds some light, and maybe helps.

https://confluence.atlassian.com/confkb/how-do-drafts-work-on-confluence-938043306.html

Lucía M Polis July 1, 2024

@Shawn Doyle - ReleaseTEAMThank you for the detailed response! I was actually talking about the left-side content tree (my bad for using incorrect terminology).

I'm attaching a screenshot; I hope this helps.

Screenshot 2024-07-01 at 2.35.20 PM.png

Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2024

I suspect it's the same culprit that the documentation refers to for TOC and drafts.  

I did however link to the Data Center version of that doc, here is the Cloud version:  

https://developer.atlassian.com/cloud/confluence/collaborative-editing/#the-shared-draft-vs-personal-draft-model

It's not as helpful as the DC doc, but it does describe the Cloud differences.

Overall, only users who are "involved" with a page will see there a draft or unpublished changes displayed in the content tree, not all users will see it.  If you click thru it and it doesn't show you unpublished changes, someone else started editing it and hasn't saved it yet.

 

 

Lucía M Polis July 1, 2024

Well, there's a total of three users. I guess I can ask everyone to try to click into that page and try to publish it during our next meeting. Shouldn't I, as admin, though, have the right to discard drafts?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events