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Restore a deleted/suspended user

inti_durga
inti_durga March 21, 2023

Hi Atlassians!

I'm the org admin and suspended a user. I now want to add them back to the project but I can't. 

The invite gets sent, but I can't see them on the Users board and when they try to log in using the email link, they get told "You don't have access to  <the project>" and "Looks like your administrator has marked your account as inactive. " 

How can I reinstate this user please?

Thanks in advance.

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Jack Brickey
Jack Brickey
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March 21, 2023

Can you go to the administration section under user management and search for the user? Can you share the status of the user?

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Florance Lochan
Florance Lochan July 19, 2023

Can not find the user

 

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 20, 2023

@Florance Lochan , please elaborate on your issue so that I might offer guidance.

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