Request legacy editor and Confluence 7.4.3

[Sam Sang]

Hi Atlassian team,

I love Confluence product and my company use legacy editor and 7.4.3 version, I created a lot documents there. Now I want to build my own personal space by casually do some writings, but I find it very inconvenient to adjust to the new layout. Can I switch back to 7.4.3 and legacy editor when you got time?

Thanks very much!

Best,

Sam

[Andy Heinzer · Accepted solution]

Hi Sam,

I am not certain it is still possible to revert to the legacy editor, but I created a support case on your behalf to see if our team can still do this.  You can access this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-871340

Regards,

Andy

[Sam Sang]

Thank you very much Andy!!!

[Sam Sang]

I got the legacy editor now! Thanks very much!

[Scott Buratt]

@Andy Heinzer, how can others gain access to the Confluence "Classic" Editor. We have images that would be better served with the Classic Editor then the current editor.

Is there a way we can get exposed for individual users ?

Note, we are a Cloud environment.

Thanks...

[Andy Heinzer]

Hi @Scott Buratt 

This kind of change is not applied on a per user basis. Instead it is applied on a site-wide basis.  Since your account is not the site-admin here your account would have the ability to make the support request needed for us to implement this kind of change.

I would recommend that you have one of your site-admins open a support request at https://support.atlassian.com/contact and request the legacy editor for Confluence within that support ticket.

Since your site is a paid site, we need that request to come from a site-admin to be able to request the proper data access to apply the change.  Users of free plans sites would still need to be a site-admin, but since they cannot create support tickets directly there, we tend to create this on their behalf when requested.

[Scott Buratt]

Awesome @Andy Heinzer 

Would either new or classic be accessible on a per user/page edit selection or would the classic be applied to the full site and the "new" editor would not be available?

[Andy Heinzer]

@Scott Buratt My understanding was that this change was site-wide in nature.  But I would still recommend creating the support ticket through your site-admin.  Someone from the Confluence Cloud support team should be better able to answer that aspect here.

[Ollie Guan · Accepted solution]

Hi @Sam Sang ,

create a support ticket to Atlassian support team.

https://community.atlassian.com/t5/Confluence-questions/Roll-back-to-old-editor/qaq-p/2344325

[Sam Sang]

Thanks Ollie, will try!

[Sam Sang]

I'm on a free plan so can't create support ticket.

[Ollie Guan]

@Jessica Please help to deal with this free plan case, thank you.

[Sam Sang]

Thanks Ollie!!