Recreating Deactivated Site

Dusty April 19, 2024

Hello,

I have a free Confluence plan and I didn't log into it before it was deactivated. 

I'm trying to set up a new Confluence free subscription with the same site name, but it's saying it exists. It's been almost 4 months since the other was deactivated. 

Any ideas why I can't reuse the site name?

Also, I don't mind not getting my data back. 

Thanks,

-Dusty

1 answer

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YY Brother
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2024

Hi @Dusty 

Welcome to our Community.

I suggest you change the old site name and then reuse that name for the new site because the site name is unique in all Atlassian Platform.

Hope it helps you & Thanks,

YY哥

Atlassian Certified Expert

Atlassian Solution Consultant

Cloze Tech, China

 

Dusty April 19, 2024

Hi @YY Brother 

Thank you for the quick response!

Unfortunately, I can't rename the old one because it doesn't exist anymore. Both my Jira and Confluence subscriptions deactivated due to inactivity in December. I can't find them anywhere within the org admin area. 

I can still login to admin.atlassian.com, but there are no products available. 

Maybe I'm missing something? 

Thanks,

-Dusty

YY Brother
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2024

Could you access this? If not, you may need to create a Support Ticket to Atlassian to release that old name and in the meanwhile, you could use a similar name to proceed your business. After the old name is available, you have the chance to change it to the old name.

Screenshot_20240420_073201_com.android.chrome_edit_133590374242635.jpg

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Dusty Brossart
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April 22, 2024

I don't see that section. I'm in the proper org, which is the only org I've created with my gmail account. I'm unsure on how to create a ticket with a free account. It only points me to the community. Thank you for your insight.

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