Recover Confluence Content

Question

Hello,

I received these emails from Atlassian:

"Hi Customer, We haven't seen you use your Confluence product, on site customer.atlassian.net, for a while so we wanted to check in. If you do not start using your product, it will be deactivated on 2024-08-10. This will not affect other products that you are actively using."

and

"Hi Customer, We're reaching out to let you know that your Jira product, on site customer.atlassian.net, has been deactivated due to an extended period of not being used. You will no longer be able to access this product, and any data associated with this product will be permanently deleted soon. This does not affect any other products that you are actively using"

Is it possible to recover the content? I opened a support ticket asking this very thing.

The Atlassian plan I have is the free one.

Thank you for your help!

Customer

The plan I have with Atlassian is the free one

Valerie Knapp_dpp5c6 · Accepted Answer

Hi @cartile tale , thanks for your question.

Reading the documentation about Jira free plans - https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/#Inactive-Free-products-will-be-deactivated , I think this will only be resolvable by Atlassian.

To re-activate Confluence, you just need to login, so I would suggest you do that as soon as possible to maintain that content.

I will tag Atlassian into this question so hopefully they can help.

Cheers

Alex Koxaras -Relational- · Accepted Answer

Hi @cartile tale and welcome to the community,

Usually Atlassian grants a long period of noticing before deleting anything. If Atlassian has already deleted your data, I don't thing it's possible to retrieve them. You did the right thing raising a request, even if you don't have a paid plan. They are the only ones who could answer you with certainty.

Rafa_qznmo3 · Accepted Answer

What is this absurdity from Atlassian again...?

I just got the same notification.

We use Confluence for internal documentation which is accessible from the servicedesk portal..

There hasn't been any need to create new or update old confluence documents for a while.

But Atlassian requires that we go into Confluence from time to time just to keep it from erasing our documentation?? wtf...

That is probably the most unreliable and untrustworthy place to keep documentation I have ever seen.