Recommended emails: two of the selections indicated below do not work properly.

Elena Kokoliou
I'm New Here
I'm New Here
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April 25, 2024

Our users have been noticed that cannot change the settings clicking on the highlighted "buttons" at the end of the recommended e-mail, and they view the message that you see in fig. 2.

buttons.png

Fig. 1

request not processed.png

Fig. 2

 

Moreover, from the "Manage Notifications" , the "M" letter is not visible as you notice...

Please let me know, which could be the solution.

Thank you,

Elena

 

PS. The version we have is 8.5.7

1 answer

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2024

I would suspect an issue with email reader, what are they using?  

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