Recommended emails: two of the selections indicated below do not work properly.

Elena Kokoliou April 25, 2024

Our users have been noticed that cannot change the settings clicking on the highlighted "buttons" at the end of the recommended e-mail, and they view the message that you see in fig. 2.

buttons.png

Fig. 1

request not processed.png

Fig. 2

 

Moreover, from the "Manage Notifications" , the "M" letter is not visible as you notice...

Please let me know, which could be the solution.

Thank you,

Elena

 

PS. The version we have is 8.5.7

1 answer

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2024

I would suspect an issue with email reader, what are they using?  

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