It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Preview .pdf and .xlsx in v.6.1.1

Tatyana Kuznetsova Jul 25, 2017

Hi!

We using Confluence v.6.1.1

Preview .pdf and .xlsx not working:

  • for .pdf files it is offered to download them.
  • for .xlsx files it is offered to download them also or it is previewing but uncorrect (look at the picture)

Maybe this problem is fixed in version 6.1.2 and up?

 

to be.pngView xlsx.pngDownload.png

3 answers

0 votes
Ann Worley Atlassian Team Jul 27, 2017

If you recently upgraded from a version prior to Confluence 5.7, you amy be running into the issue described in Unable to preview attachments using the new file preview in a page after upgrade to 5.7 and later versions

If this behavior is not after an upgrade, then please let me know:

  1. When was the preview issue reported?
  2. Were there were any moves, adds or changes around that time to the network or other infrastructure?
  3. Does it matter what browser is used?

Regarding the issue being fixed in a later version, I searched our public bug tracker (https://jira.atlassian.com) and found a lot of bugs around previewing PDFs but nothing that seems to match your case. The good news is, that if it's not a bug we can probably figure out how to fix it.

0 votes
Warren Levy Community Leader Jul 28, 2017

Hi

We're having a similar problem with Excel workbooks on the cloud based version of Confluence. Up until a few weeks ago, we could view the worksheet within the Confluence page without even clicking on it, but now it looks like the screenshot below i.e. useless, unless we edit it

 

Picture0002.jpg

0 votes
Yanick Belart Apr 20, 2018

Hi

We also have the same problem. The preview of XLSX Files doesn't work. We just see the loading icon all the time, but nothing happen:

2018-04-20 16_30_09-.png

Confluence 6.2.4

Google Chrome V 65.0.3325.181 (Official Build) (64-bit)

We already flushed the cache on Confluence and in Google Chrome. Still the same issue.

Thanks for helping.

Bests,

Yanick

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Confluence

Confluence CVEs and common questions

Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...

934 views 0 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you